Iron Mountain was already using routing and scheduling software from 121 Systems in other parts of the business. The team at 121 Systems worked with Iron Mountain closely and helped with the research required for a business case.
A successful business case for the software was agreed on by management.
Working with 121 Systems has enabled staff to easily define which day of the week is best for new customers.
They estimate achieving roughly 25% saving across resources including vehicle fleet costs and mileage. This means they are now able to collect shredding faster than ever before and their customers are provided with that high level of service.
Integrating the solution into the shredding division has enabled Iron Mountain to improve on their collections and shredding services whilst also introducing an optimised planning process. They are now able to easily integrate routes into existing schedules and provide more effective and efficient services to its customers.
Improved customer allocation
Being able to assign customers to the most appropriate day and route quickly and easily has completely changed their internal processes, making it faster, more accurate and ultimately improving the service provided to shredding customers.
A clearer picture of the business
Being able to visually picture territories across the UK for the first time gave a much clearer view of how the business was performing, allowing more focused resource allocation and planning. Boundaries are easily identified and allow customers to be assigned to territory and reallocated in real time by dragging and dropping.