Payment and Refund Policy

Payment and Refund Policy

Only valid payment methods acceptable to 121 Systems may be used for orders, and all refunds will be similarly credited.

Concerning any payments by credit card or electronic funds transfer, by submitting your order for processing, you authorise us to charge your order (including taxes, shipping, handling and any amounts agreed upon before order submission) to your credit card or account.

If your credit card or account cannot be verified, invalid, or otherwise acceptable, your order may be suspended or cancelled automatically.

All prices and availability of products are subject to change without notice.

Taxes will be adjusted from the amount shown on the billing screens, which several factors, including variances between processor programs and changes in tax rates, may cause.

The annual maintenance and annual mapping data license – charges shall become due and payable in advance on the anniversary date of the End User License Agreement (EULA) or (subject to prior termination under these terms) on any subsequent anniversary of the completion date (the renewal date).

An invoice will be sent around 30 days before amounts are due; this invoice will notify of increases.

In the event this Agreement is automatically renewed, per the provisions of the End User License Agreement (EULA, Exhibit or Schedules).

This Agreement shall continue in full force and effect on the same terms, save that any rise in the annual maintenance charges shall be limited to no more than the percentage increase in the Retail Prices Index (RPI) over the preceding 12-month period plus 1% during the first three (3) years of maintenance and support services, but no less than two per cent (2%), unless stated in the Agreement including schedules or exhibits.

After that, no such increase shall exceed five per cent (5%).

Any increase of the annual maintenance fee shall not occur more often than once in any twelve (12) consecutive month period.

For more detailed information, please reference the Maintenance, Support Services, Fees section of your EULA/SLA and Exhibit(s).

Our formal notice of cancellation period is 60 days before the renewal date of the End User License Agreement (EULA) unless stated in the Agreement or Exhibits.

Any amount remaining unpaid after 30 days from the due date shall accrue interest at a rate equal to the Bank of England base rate plus eight per cent (8%) per month.

Refund Policy

Professional Services

121 Systems warrants that for thirty (30) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed correctly and professionally consistently with industry standards.

Otherwise, such Professional Services are provided by 121 Systems “as is”.

Once requested, 121 Systems will charge your account or credit card the amount agreed upon under the executed contract or as agreed upon by the parties.

Suppose a project is delayed at the client’s request due to the client’s internal processes. In that case, 121 Systems will not be responsible for any costs incurred by this delay, and any fees or damages will stand with the client unless agreed in writing at the time of delay by the client.

For more detailed information, please reference the “Warranties and Disclaimers” of your EULA/SLA.

Hardware, Software and Software Maintenance and Support Services

121 Systems does not offer any refund for hardware, software, maintenance and support services once agreed by the customer, annual fees which are passed the anniversary date of the EULA.

121 Systems will charge your account or credit card the amount agreed upon under the executed Agreement or as agreed upon by the parties.

For more detailed information, please reference the Warranties and Disclaimer of Warranties section of your EULA/SLA.

Right to Audit.

The end User shall maintain accurate records regarding its use of the Licensed Software and data for three (3) years after the due date for payment of license fees to 121.

121 shall have the right once annually, at its own expense, to audit at the End Users premises End User records which are reasonably necessary, as determined by 121 in good faith, to thoroughly verify the license fees and compliance with our Agreement (s).

End User shall provide 121 access to such End User records no later than thirty (30) days following receipt of a written audit notice or email from 121.

Any audit shall occur within three (3) years following the due date of the applicable license fee payment(s).

Suppose an audit determines that the amounts due during the applicable period exceed payments made by 5% or more. In that case, the End User shall reimburse 121 of the cost of the audit and pay 121 of the fees due, plus interest as specified in the applicable Exhibit, within ten days of completion of the audit.

Training and Services:

Customer reservations which are cancelled twenty-eight (28) or more days before the workshop’s start will be refunded.

Customer reservations which are cancelled fourteen to thirty (14-30) days from the beginning of the workshop, consultancy or training will be refunded by fifty per cent (50%) of the registration fee.

No refund is offered for cancellations within two (2) weeks of the start of the workshop.

Changes to Payment and Refund Policy

We reserve the right to change this payment and refund policy terms and conditions at any time.

Any such changes will take effect when posted on the website.

Change Log

V1.0     07 December 2017 – an initial document created

v1.1      07 November 2018 –  Payment revisions

v1.2      12 November 2019 – Rebrand