It's all about the delivery
A 121 Systems consultant will be assigned to your project and manage the project through to completion, and you’re in the right hands with the team at 121 Systems.
A 121 Systems consultant will document all of your business rules and requirements regarding the Pulse Platform, ensuring you get the proper guidance throughout the project and beyond.
Our implementation process is as follows:
“Their knowledge of our industry was paramount and invaluable to us, and we managed to improve on our internal processes with their expert help and tune the system to reduce drivers’ time, fuel costs and improve customer service.
Despite the rich functionality of the software itself, we feel the real value came from the 121 project team’s work ethic and outstanding customer service.”
Mushtaque Ahmed, Chief Operating Officer, JJ Food Service
The Delivery Optimisation Review (DOR) is designed to review your business rules and business requirements to ensure the best use of the Pulse Platform.
DOR will be aligned and scoped at the start of the project to ensure that all business processes, rules and requirements are captured.
These business rules and processers are then implemented into the Pulse Platform to deliver the best results. Our platform is utilised to its full potential and maintained.
Customer experience is one of our main focuses.
The DOR is bespoke to your company and business requirements.
“I must state that many things that we have achieved during these six years would have been much more difficult or probably not even possible if we didn’t have the great support from 121 Systems. Their approach to customer service is first class. They are always innovative, proactive and reliable. I have asked questions that are never without an answer or an issue without a solution. I want to say the same about our other vendors, but unfortunately, I can’t.”
Dariusz Pawlica, Nestle Waters Direct.
“I believe one of the key differentiators between the team at 121 Systems and other routing product vendors I have come across is their original goal to work and interact very much as a partner relationship”.
Paul Dodgson, IME Core Systems Support Manager, Iron Mountain Europe
get started on your journey
Let's have an chat and get things moving. If it's appropriate let's demonstrate the platform.