It's all about the delivery
Our professional consultant will be assigned to your project and manage the project through to completion, and you’re in the right hands with the team at 121 Systems.
121 Systems consultant will document your business rules and requirements regarding the Pulse Platform, ensuring you get the proper guidance throughout the project and beyond.
Our implementation process is as follows:
“Their knowledge of our industry was paramount and invaluable to us. We improved our internal processes with their expert help and tuned the system to reduce drivers’ time and fuel costs and improve customer service.
Despite the software’s rich functionality, we feel the real value came from the 121 project team’s work ethic and outstanding customer service.”
Mushtaque Ahmed, Chief Operating Officer, JJ Food Service
The Delivery Optimisation Review (DOR) is designed to review your business rules and requirements to ensure the best use of the Pulse Platform.
DOR will be aligned and scoped at the start of the project to ensure that all business processes, rules and requirements are captured.
Once your business rules and processes are shared with our consultant, they are implemented into the Pulse Platform to deliver the best results.
Our software platform is utilised to its full potential and maintained.
Customer experience is one of our main focuses.
The DOR is bespoke to your company and business requirements.
“I must state that we have achieved many things during these six years that would have been much more difficult or probably not even possible if we didn’t have the great support from 121 Systems. Their approach to customer service is first class. They are always innovative, proactive and reliable. I have never asked questions without an answer or an issue without a solution. I want to say the same about our other vendors, but unfortunately, I can’t.”
Dariusz Pawlica, Nestle Waters Direct.
“I believe one of the key differentiators between the team at 121 Systems and other routing product vendors I have come across is their original goal to work and interact very much as a partner relationship”.
Paul Dodgson, IME Core Systems Support Manager, Iron Mountain Europe
get started on your journey
Let's have an chat and get things moving. If it's appropriate let's demonstrate the platform.